Medina Outlet Refund & Return Policy

At Medina Outlet, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return and refund policy.

Returns:

• You may return items within 7 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with tags attached.
• To initiate a return, please contact our customer service team via our Contact Us page for return authorization and instructions.
• Sale items are final sale and cannot be returned unless faulty or damaged upon arrival.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item is defective or incorrect.

Exchanges:

• If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery, and we will arrange for a replacement or refund at no extra cost to you.

For further questions about our refund and return policy, feel free to contact us through the Contact Us page on our website.

Thank you for shopping with Medina Outlet!